Cherokee Federal Benefits Carriers | Helpful Contacts
CNB LLC (Win/Deliver/Fast Team), CFED LLCs, or Service Contract Agreement (SCA) CFED Team Members
Effective August 18, 2025, CFED team members manage their credentials to access benefit carriers’ sites and apps.
| Benefit | Contact | Phone | Website |
|---|---|---|---|
| All Human Resources questions | HRresponse | 1-844-411-2333 | CFEDHR.Response@cherokee-federal.com |
| Benefits Enrollment Center | Alight | 1-833-900-2968 | digital.alight.com/cnb |
| Medical | UMR | 1-800-887-7613 | umr.com |
| Medical | Surest | 1-866-683-6440 | benefits.surest.com |
| Prescription Drug | CVS Caremark | 1-855-337-9437 | caremark.com |
| Specialty Drug | CVS Specialty | 1-800-237-2767 | cvsspecialty.com |
| Telemedicine | Teladoc | 1-800-835-2362 | teladoc.com |
| CNB Employee Health Centers & Virtual Visits | CareATC | 1-918-779-7400 | careatc.com |
| Weight Loss with Diabetes Reversal | Virta | N/A | virtahealth.com/join/cnb |
| Heart Health | Hello Heart | 1-800-767-3471 | join.helloheart.com |
| Surgery Care | Lantern | 1-855-676-3259 | my.lanterncare.com |
| Dental | Cigna | 1-800-244-6224 | cigna.com |
| Vision | VSP | 1-800-877-7195 | vsp.com |
| Flexible Spending Account (FSA) | Alight | 1-833-900-2968 | digital.alight.com/cnb |
| Health Savings Account (HSA) | Alight | 1-833-900-2968 | digital.alight.com/cnb |
| Life, AD&D, Long-Term Disability Insurance | New York Life | 1-888-842-4462 | myny.lgbs.com |
| Short-Term Disability Insurance & FMLA | Sedgwick | 1-888-436-9530 | timeoff.sedgwick.com |
| Critical Illness Insurance | United Healthcare | 1-866-556-8298 | myuhcfp.com |
| Accident Insurance | United Healthcare | 1-866-556-8298 | myuhcfp.com |
| Hospital Indemnity Insurance | United Healthcare | 1-866-556-8298 | myuhcfp.com |
| Identity Theft Protection | ID Watchdog | 1-866-513-1518 | idwatchdog.com |
| Legal Insurance | LegalEASE | 1-800-248-9000 | legaleaseplan.com |
| Mental Health Benefit | Spring Health | 1-855-629-0554 | cnb.springhealth.com | Work-life code: cnb |
| 401(k) | Fidelity Investments | 1-800-835-5097 | nb.fidelity.com/public/nb/401k/home |